index

Term

Details

Problem

When trying to open client user get following error:

“Could not login to user profile error”

Cause#1

Checking client logs we can see error “No such host is known”

2021-06-02 02:10:17.3510 C4I.Vulcan.Core.Helpers.DiscoveryHelper [Error]: C4I.Vulcan.Core.ServiceBus.ServiceBusChannelFactory.LocateService No such host is known System.Net.Sockets.SocketException[br]No such host is known[br]System.Net.Sockets.SocketException (0x80004005): No such host is known

Solution#1

Open C-Insight.exe.Config file and check the address IP is belong to Application server 1 and it is available from client (Ping test)

<discoveryProxies numberOfTriesBeforeRemoveFromCache="1" enableDistributedCache="False">
           <add address="192.168.35.31" isRemote="True" port="809"/>
 </discoveryProxies>

Verify All Application servers are up using CIT 

Cause#2

Checking client logs we can see error “The X.509 certificate”

2021-06-03 14:17:27.3164 Exception Manager [Error]: WcfContrib.Client.ClientChannel.OnClientException Exception handler - System.ServiceModel.Security.SecurityNegotiationException: The X.509 certificate CN=TUX-APP1.CITYLAB.local is not in the trusted people store. The X.509 certificate CN=TUX-APP1.CITYLAB.local chain building failed. The certificate that was used has a trust chain that cannot be verified. Replace the certificate or change the certificateValidationMode. A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

Solution#2

Open client MMC and verify certificate exists in personal folder: